A South Woodham Ferrers Residential Care home has undergone massive improvements after their last inspection found it had breached important regulatory requirements.

Windle Court on Celeborn Street had previously been labelled inadequate and was immediately put under special measures after an unannounced inspection in August last year.

The regulations not met involved person-centred care, safe care and treatment, safeguarding services for abuse and improper treatment, and meeting nutritional and hydration needs.

The report also claims the care home had failed to meet conditions of adequate staffing and notifying the commission of other incidents.

However, a routine follow- up inspection in August this year and a report published September 5 found the home had completely transformed.

The Inspector from the Quality Care Commission said: “People told us they felt safe living at Windle Court.

“Staff had been recruited following relevant checks being completed, and there were enough staff to provide safe care.”

The inspection team consisted of two inspectors, one assistant inspector and an Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

The Inspector added: “Staff had completed safeguarding training and understood their responsibilities to report any concerns to protect people from harm and abuse.

“Risk assessments were completed to identify and mitigate risks to people.

“The management of medicines was safe, and people received their medicines as prescribed.”

The inspectors spoke to 10 people from the care home, five relatives of those being cared for, nine members of staff and looked at a range of records.

The service, which accommodates up to 76 elderly people, has seen dips in quality in the past before reinspection’s graded it ‘Good’.

The Inspector added: “The culture of the service was person-centred, open and transparent.

“People were encouraged to express their views on the service they received and to be involved in the running of the service.

“There were effective quality assurance systems in place to drive continuous improvement.”

To find out more visit: https://www.cqc.org.uk