ABELLIO Greater Anglia is one of the most complained about train services with a whopping 70,000 tweets from commuters venting their frustrations.

Half a million Twitter users in the last 12 months have used the site to name and shame poorly performing train companies.

Abellio Greater Anglia, which runs services from Southend Victoria to Liverpool Street, topped the list for most complained about train station.

The train company received 72,861 negative tweets over the last 12 months with commuters complaining about how hot carriages were, the amount of crime and health and safety.

Live travel feedback company CommuteLondon collected the data by analysing tweets containing key words.

An Abellio Greater Anglia spokesperson said: "Twitter is a positive way in which we engage with our customers and with over 50,000 followers we are continuing to expand and improve the service. Our Twitter team provide immediate updates on train running matters which they can quickly pass on to customers requesting service information and travel advice.

"We also genuinely appreciate the feedback that we receive via Social Media which helps in our efforts to improve the services that we provide. In 2015 we are currently investing over £30m in improving our train fleet, customer service and train performance, and in better train cleaning."

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