Maldon district council offices need IT upgrades
Residents could be given incentives if they get help from Maldon District Counci's website instead of calling or visiting staff.
A new report reveals tackling a resident's concerns face-to-face costs £8.62, over the phone it is £2.83 and online is only 15 pence a transaction.
ICT manager Ray Ware told councillors more than £200,000 could be saved if half the authority's enquiries about bin collections, benefits claiming and other services were made online.
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