Southminster mum starts petition over high water bills charged to residents in her street

Faye Percival

Faye Percival

First published in Local News

An angry mum has started a petition against her water providers for charging her and her neighbours unusually high bills.

Faye Percival, 33, of Queenborough Road, Southminster, was issued two separate bills in October by Anglian Water and Essex and Suffolk Water totalling £753.56 for the year.

Mrs Percival has been told it is not down to excessive water usage but because one company provides water and the other removes sewage.

An Anglian Water spokesman said some properties Queenborough Road were on rateable value tariffs, meaning households are charged a set amount for the sewerage the company provides.

However, he said the average price for both services in the street should only total about £560 a year on this type of tariff.

An Essex and Suffolk Water spokesman said its average annual charge for water supply on Queenborough Road is between £230 to £240 and between £250 to £260 for unmetered customers.

* Mrs Percival's petition is at change.org/en-GB/petitions/water-charges-are-your-bills-higher-than-average-call-for-a-drop-in-outrageous-water-bills-in-the-dengie-peninsula

Comments (6)

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9:44am Fri 27 Jun 14

e5mitch says...

Most if not all of us get 2 bills in this area. Why not try going on a water meter.
Most if not all of us get 2 bills in this area. Why not try going on a water meter. e5mitch
  • Score: 2

10:12am Fri 27 Jun 14

Jack222 says...

Water meters save money.

The companies seem to have done totally the right thing.
Water meters save money. The companies seem to have done totally the right thing. Jack222
  • Score: 0

3:06pm Sat 28 Jun 14

Regbluebottle says...

It seems to me that the is lady is starting a petition to hightlight her failure to have a water meter installed.
It seems to me that the is lady is starting a petition to hightlight her failure to have a water meter installed. Regbluebottle
  • Score: 0

6:36pm Sat 28 Jun 14

fpercivalhall says...

This lady aka me... is starting this petition due to the incompetance of the water companies. I have researched into this and been told by the water companies that myself AND others along our street are paying almost £250 over the water councils regulatory amounts, even though a water meter would be cheaper we can not have one fitted. We have been fighting this billed amount for an entire year and it was only when the reporters spoke to the w/b in person that they finally agreed we (multiple households) are being over charged. Yet when we rang them friday after the article came out we got shunned yet again!! A £760 bill is way over the regulatory amount for an unmetered household in our area and it is affecting 100s of people that are unaware it is going on due to direct debits and lack of communication feom the waterboards. I am not out causing trouble, my 'failure' to have a meter installed is down to the landlord not myself. Everyone in this area gets 2 bills but the companies are obliged to only charge rateable value, which they are not doing. It is people sitting making excuses for the waterboards and blaming individuals that is stopping anything being done about it! We have also been advised that a water meter will be more expensive if we can ever get permission to have one fitted... all the facts people before you start being judgy.
This lady aka me... is starting this petition due to the incompetance of the water companies. I have researched into this and been told by the water companies that myself AND others along our street are paying almost £250 over the water councils regulatory amounts, even though a water meter would be cheaper we can not have one fitted. We have been fighting this billed amount for an entire year and it was only when the reporters spoke to the w/b in person that they finally agreed we (multiple households) are being over charged. Yet when we rang them friday after the article came out we got shunned yet again!! A £760 bill is way over the regulatory amount for an unmetered household in our area and it is affecting 100s of people that are unaware it is going on due to direct debits and lack of communication feom the waterboards. I am not out causing trouble, my 'failure' to have a meter installed is down to the landlord not myself. Everyone in this area gets 2 bills but the companies are obliged to only charge rateable value, which they are not doing. It is people sitting making excuses for the waterboards and blaming individuals that is stopping anything being done about it! We have also been advised that a water meter will be more expensive if we can ever get permission to have one fitted... all the facts people before you start being judgy. fpercivalhall
  • Score: 4

6:44pm Sat 28 Jun 14

Regbluebottle says...

I apologise for my comment now that you have explained the situation. Unfortunately the main part of your gripe, ie that you CANNOT have a meter fitted wasn't mentioned in the news article...strange though they reckon that it would be expensive anyway.
I apologise for my comment now that you have explained the situation. Unfortunately the main part of your gripe, ie that you CANNOT have a meter fitted wasn't mentioned in the news article...strange though they reckon that it would be expensive anyway. Regbluebottle
  • Score: 3

7:46pm Sat 28 Jun 14

fpercivalhall says...

Yes indeed.. the amounts we have for metered usage are in the region of £680-730 a year on medium usage. However there are 2 adults and 2 children in our household in comparison to many families in the area with more children or other adults. The reason I went to the papers was to get people to question their bills, contact Ofwat the governing body for the waterboards and get them to check the bills.. You should be suprised how much over charging is going on.
Yes indeed.. the amounts we have for metered usage are in the region of £680-730 a year on medium usage. However there are 2 adults and 2 children in our household in comparison to many families in the area with more children or other adults. The reason I went to the papers was to get people to question their bills, contact Ofwat the governing body for the waterboards and get them to check the bills.. You should be suprised how much over charging is going on. fpercivalhall
  • Score: 3

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