Ambulance service is improving but is still failing patients

Ambulance service is improving but is still failing patients

Ambulance service is improving but is still failing patients

First published in Local News
Last updated

PATIENTS and staff are still being let down by the ambulance service but improvements have been made, according to a new report.

The Care Quality Commission today published a review into the East of England Ambulance Service NHS Trust.

It came out just a day after chairman of the board, Dr Geoffrey Harris OBE, resigned.

The trust is hitting its targets in five out of seven areas but concerns have been raised again about emergency response times and staffing levels.

The report states: “Since our last inspection we found the trust had made significant improvements in a number of areas.

“Staff sickness absence rates had reduced and the number of staff who had received a performance development review had increased considerably.

“Complaints relating to delays had decreased as had the number of serious incidents experienced by the trust.

“However the trust has not seen the improvement needed in some areas such as ambulance response times to life threatening 999 calls.”

Ambulances are still being delayed at hospitals, stroke patients don’t always arrive at specialist centres within 60 minutes and more paramedics are needed.

Concerns have been sent to the Trust Development Authority, which oversees the trust, but no enforcement action is being taken.

The report was published following a surprise inspection in December.

Dr Anthony Marsh, chief executive of the trust, said: "This is an important report as it acknowledges the improvements that have already been made.

"It highlights the need to reduce long response times and ambulance back up delays to patients.

“I welcome this report as it shows everyone where we are; the improvements we have made and confirms that the changes we are making will tackle the other areas that need improvement, although this will take time."
 

Comments (4)

Please log in to enable comment sorting

9:58am Wed 29 Jan 14

ColonelSpiffSpaff says...

Thats because theres 4 ambulances for the whole of essex
Thats because theres 4 ambulances for the whole of essex ColonelSpiffSpaff
  • Score: 5

11:07am Wed 29 Jan 14

You'dfeelbetterforknowingthat says...

I heard a joke that the new Essex Police Utility vests have a velcro backed badge, one side says Police the other Ambulance.
Too often patients have been ignored, in their moment of need.
I heard a joke that the new Essex Police Utility vests have a velcro backed badge, one side says Police the other Ambulance. Too often patients have been ignored, in their moment of need. You'dfeelbetterforknowingthat
  • Score: 2

2:49am Thu 30 Jan 14

Boris says...

How can they blame the ambulance service for being delayed at hospitals? Blame CGH for failing to staff its A and E adequately.
If it weren't for those delays, ambulances would get to emergencies a lot sooner.
How can they blame the ambulance service for being delayed at hospitals? Blame CGH for failing to staff its A and E adequately. If it weren't for those delays, ambulances would get to emergencies a lot sooner. Boris
  • Score: 1

9:54am Thu 30 Jan 14

alfcavill says...

It's obvious that it will take stroke patients more than 60 minutes to get where they are supposed to be when some ambulances are sent out to areas they do not know and often have to travel great distances because the ambulance area is far too big to cover adequately. Distance is the biggest enemy lets go back to smaller , more local ambulance systems and call centres.
It's obvious that it will take stroke patients more than 60 minutes to get where they are supposed to be when some ambulances are sent out to areas they do not know and often have to travel great distances because the ambulance area is far too big to cover adequately. Distance is the biggest enemy lets go back to smaller , more local ambulance systems and call centres. alfcavill
  • Score: 2

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree