RAIL passengers have received £2.3million in compensation from Greater Anglia.

The money was paid out because of delayed trains or poor service over the year to April.

The train operator runs services across East Anglia, including the mainline through Chelmsford.

Ian Edwards, 44, who runs the Greater Anglia Complaints website, said: “The service is unbelievable.

“WheneverIseem to apply for compensation I get turned down and have to appeal, so that figur e should actually be even more. We’re all feeling very fed up .

“Last week was the first time I’ve been on time for work every day, and I’m shocked.”

The statistics were released by the Campaign for Better Transport.

Derek Monnery, chairman of the Essex Rail Users Federation, was not surprised by the figures .

He said: “I would say Greater Anglia’s system is one whic h needs a lot of work .

“The trains are old and the system is unreliable.I think it’s good that train companies are having to pay out compensation.”

Train firms across the country operate Delay Repay schemes , which normally means passengers can apply for compensation is they are delayed by more than 30 minutes .

Greater Anglia has operated a compensation scheme since February 2012. In its first year £120,000 was handed out, but this rose to £1.5million the next year.