More than three-quarters of passengers on Abellio Greater Anglia trains have said they are satisfied with their journeys.
However travellers on the metro, mainline and intercity services to and from Liverpool Street were less impressed, with only a small percentage feeling they got good value for money.
More than 2,000 passengers took part in the National Rail Survey 2014 between September and November.
Nearly 40 per cent of passengers on the mainline route believed there was not enough room for all those travelling the route.
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