Vodafone says signal problems in Maldon due to landowner asking for mast to be removed

Maldon and Burnham Standard: Vodafone mobile coverage is poor in the Maldon district due to a problem with a mast Vodafone mobile coverage is poor in the Maldon district due to a problem with a mast

Maldon's MP has brought up the district’s poor mobile phone coverage at the House of Commons.

The Standard reported last month how Vodafone customers were struggling to get a signal.

The company had there was a problem with one of its sites and would look at it as a “matter of priority.”

John Whittingdale brought the issue up with Sajid Javid, secretary of state for culture, media and sport, on Thursday, who said he will look into it .

A Vodafone spokesman said: “We were asked to leave our existing site when the land was required for redevelopment.

“Our engineers have been working hard to reconfigure a nearby site to replace the lost signal.

“Some of the work has been carried out and we hope to have the service up and running soon.”

Comments (6)

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10:46am Wed 9 Jul 14

Grumpy36 says...

It's not just Maldon, it's all over the Dengie.
Vodafone should be offering refunds as the majority of customers are unable to use their phone!
It's not just Maldon, it's all over the Dengie. Vodafone should be offering refunds as the majority of customers are unable to use their phone! Grumpy36
  • Score: 5

12:54pm Wed 9 Jul 14

Pbloke says...

I can recommend Suresignal, we live in GT Totham and have full signal using this device, make sure your handsets support 3g though, or dooh!
I can recommend Suresignal, we live in GT Totham and have full signal using this device, make sure your handsets support 3g though, or dooh! Pbloke
  • Score: 3

2:11pm Wed 9 Jul 14

Normannewman says...

It's now three and a half weeks without a Vodafone network in the area, so hopefully this story is bad publicity for Vodafone - and people will think twice before becoming a Vodafone customer.

There is already a thread on the eForum on the Support section of the Vodafone website (entitled CM9 - Essex). The more local residents that post on the site the better please - and hopefully the more notice that Vodafone will take to get the problem sorted!
It's now three and a half weeks without a Vodafone network in the area, so hopefully this story is bad publicity for Vodafone - and people will think twice before becoming a Vodafone customer. There is already a thread on the eForum on the Support section of the Vodafone website (entitled CM9 - Essex). The more local residents that post on the site the better please - and hopefully the more notice that Vodafone will take to get the problem sorted! Normannewman
  • Score: 5

7:57pm Wed 9 Jul 14

paultheuver1 says...

It's worth reading what Mr Whittingdales said in full...
'May I commend my right hon. Friend on his efforts to extend mobile coverage, but is he aware that many of my constituents have been without any mobile coverage for nearly three weeks due to Vodafone having to remove a mast from premises that the landlord required it to vacate? Will he consider looking at the electronic communications code to see whether it can be strengthened to give the same sorts of rights that already exist for other utilities, such as water and electricity?'

Property owners might not be as keen as Mr Whittingdale to see Mobile Phone Companies have, "the same sort of rights that already exist for other utilities, such as water and electricity".
Especially when they realise it would allow them to apply for a Deed of Easement, which is a permanent right registered against the title deeds of your property.
Giving the Mobile Phone Companies the right to install their equipment on private property, along with permanent access. Meaning the owner cannot develop or do anything on their property, that might impact on the deed.

Everyone wants a good mobile signal but how many property owners would want a mast on their property...Not many I'd guess.
It's worth reading what Mr Whittingdales said in full... 'May I commend my right hon. Friend on his efforts to extend mobile coverage, but is he aware that many of my constituents have been without any mobile coverage for nearly three weeks due to Vodafone having to remove a mast from premises that the landlord required it to vacate? Will he consider looking at the electronic communications code to see whether it can be strengthened to give the same sorts of rights that already exist for other utilities, such as water and electricity?' Property owners might not be as keen as Mr Whittingdale to see Mobile Phone Companies have, "the same sort of rights that already exist for other utilities, such as water and electricity". Especially when they realise it would allow them to apply for a Deed of Easement, which is a permanent right registered against the title deeds of your property. Giving the Mobile Phone Companies the right to install their equipment on private property, along with permanent access. Meaning the owner cannot develop or do anything on their property, that might impact on the deed. Everyone wants a good mobile signal but how many property owners would want a mast on their property...Not many I'd guess. paultheuver1
  • Score: 1

9:58pm Wed 9 Jul 14

Mitch Hill. says...

Pbloke wrote:
I can recommend Suresignal, we live in GT Totham and have full signal using this device, make sure your handsets support 3g though, or dooh!
I've got sure signal, it only works intermittently with a bright box type of modem, currently its been offline since mid June. When I spoke to Vodafone they told me the problem was a "Wandering ip" and that it was up to my internet provider EE, to fix it, EE, not surpsingly said to me that it was down to Vodafone.
long and the sort of it is, even when sure signal works it only boost's your signal at home, (where we already have a landline) if your out and about there is no signal rendering your phone effectively a useless brick.
[quote][p][bold]Pbloke[/bold] wrote: I can recommend Suresignal, we live in GT Totham and have full signal using this device, make sure your handsets support 3g though, or dooh![/p][/quote]I've got sure signal, it only works intermittently with a bright box type of modem, currently its been offline since mid June. When I spoke to Vodafone they told me the problem was a "Wandering ip" and that it was up to my internet provider EE, to fix it, EE, not surpsingly said to me that it was down to Vodafone. long and the sort of it is, even when sure signal works it only boost's your signal at home, (where we already have a landline) if your out and about there is no signal rendering your phone effectively a useless brick. Mitch Hill.
  • Score: 0

10:01am Thu 10 Jul 14

Hawthorne says...

I dare say that if more homes were built in the area then the phone companies would have a greater incentive to improve coverage, given that they are rated on the percentage of the population they cover, not the mass of land.
I'd like cable TV, Fibre-optic broadband, gas and perhaps a train service to Maldon, but it's not going to happen until it's cost-effective for the companies involved to provide it.
If you want to live in a quiet under-developed area, then don't moan that the services aren't up to London standard.
*ducks* :)
I dare say that if more homes were built in the area then the phone companies would have a greater incentive to improve coverage, given that they are rated on the percentage of the population they cover, not the mass of land. I'd like cable TV, Fibre-optic broadband, gas and perhaps a train service to Maldon, but it's not going to happen until it's cost-effective for the companies involved to provide it. If you want to live in a quiet under-developed area, then don't moan that the services aren't up to London standard. *ducks* :) Hawthorne
  • Score: 5
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