A care home has been told it needs to take action to improve, but residents and relatives disagreed.
The Care Quality Commission inspected Windle Court in Celeborn Street, South Woodham Ferrers, on February 24.
Inspectors said it met the standard for respecting and involving residents, but needed to take action on their care and welfare and safeguarding them from abuse, meeting nutritional needs, supporting workers, and assessing and monitoring quality of service.
Their report said staff treated people respectfully and supported them in a friendly and caring manner, but care records were not being used to promote consistent care.
Manager Laura Glyde said: “We are proud of the home.
“We take on board what the CQC have said and we are working on it.”