Tax offices to close in a bid to save £27million

Maldon and Burnham Standard: Tax offices to close in a bid to save £27million Tax offices to close in a bid to save £27million

Tax offices are set to close in a bid to save £27million.

HM Revenue and Customs today announced it was closing its offices across the county, including ones in Colchester, Basildon, Chelmsford, Clacton, Grays and Southend.

From May people will instead be given advice over the phone and if they need a face to face meeting it will be held at places such as council buildings or the person’s own home.

Ruth Owen, HMRC’s director general for personal tax, said: “The pilot showed that this is a valuable service for those who cannot get the help they need elsewhere.

“Our Enquiry Centres offer a great service to those who can reach them.

“But they are spread unevenly across the UK, the number of people using them continues to fall, and our research shows that the majority of customers who do use them don’t actually need to.

“The new service will enable us to tailor help in a way that works better and is more affordable.”

Comments (7)

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3:49pm Wed 12 Feb 14

Hamiltonandy says...

Quote:
"The new service will enable us to tailor help in a way that works better and is more affordable.”
At times it is difficult to get through to the tax vultures on the "helpline". At least there was an office you could visit. The tax regime is so complex that a lot of people just give up and pay the tax advisors to save the hassle.
Quote: "The new service will enable us to tailor help in a way that works better and is more affordable.” At times it is difficult to get through to the tax vultures on the "helpline". At least there was an office you could visit. The tax regime is so complex that a lot of people just give up and pay the tax advisors to save the hassle. Hamiltonandy

8:31pm Wed 12 Feb 14

All_talk_no_action says...

forget the monkeys go straight to the organ grinder and shut down No.10 and No.11
forget the monkeys go straight to the organ grinder and shut down No.10 and No.11 All_talk_no_action

12:12am Thu 13 Feb 14

Assimilation says...

No face to face contact and making even more money from rip off premium phone lines. Who says you cant get blood out of a stone? Or are the going to make it free phone
No face to face contact and making even more money from rip off premium phone lines. Who says you cant get blood out of a stone? Or are the going to make it free phone Assimilation

12:13am Thu 13 Feb 14

A Very Private Gentleman says...

What is proposed is a good idea.
I do not feel the threads or the above response posts do any credence to the idea.
Most people are that the threshold now as the personal allowance is nearly £10,000 and rising.
Money has to be saved in many ways, this is one of them.
We just cannot go on wasting money on Public Sector jobs that do not have an efficient impact.
Sorry but the unfortunate pain has to be shared by all during very difficult times.
What is proposed is a good idea. I do not feel the threads or the above response posts do any credence to the idea. Most people are that the threshold now as the personal allowance is nearly £10,000 and rising. Money has to be saved in many ways, this is one of them. We just cannot go on wasting money on Public Sector jobs that do not have an efficient impact. Sorry but the unfortunate pain has to be shared by all during very difficult times. A Very Private Gentleman

9:17am Thu 13 Feb 14

Colchester Castle says...

I called HMRC last week. It was 23 minutes before I got to speak to a person.

This will "tailor help in a way that works better"? Don't make me laugh.
I called HMRC last week. It was 23 minutes before I got to speak to a person. This will "tailor help in a way that works better"? Don't make me laugh. Colchester Castle

9:19am Thu 13 Feb 14

Hamiltonandy says...

Anyone supporting these proposals should consider those who cannot cope with the confusing tax returns, do not have access to the internet and cannot afford high priced telephone calls where you waste ages at your expense in an interminable queue.
The obvious solution is to simplify the tax system but each year the government add more and more complexity to both the tax deducted and the tax allowances. The range of tax collection has impacted on all sorts of transactions. Two examples are house sales and share sales.
Incorporating national insurance into income tax would be a start to make the tax regime more transparent. Reducing top rate of income tax would increase total tax revenue as the present extortionate rates only leads to ingenious ways of avoiding the tax.
Anyone supporting these proposals should consider those who cannot cope with the confusing tax returns, do not have access to the internet and cannot afford high priced telephone calls where you waste ages at your expense in an interminable queue. The obvious solution is to simplify the tax system but each year the government add more and more complexity to both the tax deducted and the tax allowances. The range of tax collection has impacted on all sorts of transactions. Two examples are house sales and share sales. Incorporating national insurance into income tax would be a start to make the tax regime more transparent. Reducing top rate of income tax would increase total tax revenue as the present extortionate rates only leads to ingenious ways of avoiding the tax. Hamiltonandy

12:27pm Thu 13 Feb 14

Assimilation says...

A Very Private Gentleman wrote:
What is proposed is a good idea.
I do not feel the threads or the above response posts do any credence to the idea.
Most people are that the threshold now as the personal allowance is nearly £10,000 and rising.
Money has to be saved in many ways, this is one of them.
We just cannot go on wasting money on Public Sector jobs that do not have an efficient impact.
Sorry but the unfortunate pain has to be shared by all during very difficult times.
Shared by all below the rank of MP`s. Because they are exempt, they spend more and now they are getting priority treatment over the flood victims because their homes are starting to get, not flooded, but a little bit damp. And money can be saved at the stroke of a pen. Stop all the aid to Countries that do not need it. Are these Countries sending money to help our own flood Vitim's? NO
[quote][p][bold]A Very Private Gentleman[/bold] wrote: What is proposed is a good idea. I do not feel the threads or the above response posts do any credence to the idea. Most people are that the threshold now as the personal allowance is nearly £10,000 and rising. Money has to be saved in many ways, this is one of them. We just cannot go on wasting money on Public Sector jobs that do not have an efficient impact. Sorry but the unfortunate pain has to be shared by all during very difficult times.[/p][/quote]Shared by all below the rank of MP`s. Because they are exempt, they spend more and now they are getting priority treatment over the flood victims because their homes are starting to get, not flooded, but a little bit damp. And money can be saved at the stroke of a pen. Stop all the aid to Countries that do not need it. Are these Countries sending money to help our own flood Vitim's? NO Assimilation

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